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Privacy Policy

Last updated: December 2025

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RelayMRO (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, stored, and disclosed when you visit or make a purchase from our website.

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1. Information We Collect

We collect information to operate our services efficiently and deliver orders accurately.

Personal Information You Provide

When you:

  • Create an account

  • Place an order

  • Contact us

  • Subscribe to updates

We may collect:

  • Name

  • Company name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment information (processed securely by third-party providers)

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Automatically Collected Information

When you browse our site, we may automatically collect:

  • IP address

  • Device and browser type

  • Pages viewed and actions taken

  • Referring URLs

  • Approximate location (city/state level)

This data helps us improve performance, security, and user experience.

 

2. How We Use Your Information

We use collected information to:

  • Process and fulfill orders

  • Deliver products and services

  • Provide customer support

  • Send order confirmations and service updates

  • Improve site functionality and performance

  • Detect fraud and maintain security

  • Comply with legal and regulatory obligations

We do not sell your personal data.

 

3. Payments & Transactions

All payments are processed securely through trusted third-party payment providers such as Wix Payments and Stripe.
RelayMRO does not store full payment card details on its servers.

These providers follow industry-standard security and compliance practices.

 

4. Sharing of Information

We only share information when necessary, including with:

  • Payment processors

  • Shipping and courier partners

  • Website hosting and analytics providers

  • Legal authorities when required by law

All partners are required to handle data responsibly and securely.

 

5. Cookies & Tracking Technologies

RelayMRO uses cookies and similar technologies to:

  • Enable core site functionality

  • Analyze traffic and usage

  • Improve site performance

  • Support marketing and analytics efforts

You can manage or disable cookies through your browser settings.
Note: Disabling cookies may affect site functionality.

 

6. Analytics & Advertising

We may use tools such as:

  • Google Analytics

  • Google Ads

These tools help us understand site usage and improve relevance.
They may collect anonymized data in accordance with their own privacy policies.

 

7. Data Retention

We retain personal information only as long as necessary to:

  • Fulfill orders

  • Meet legal, tax, and compliance obligations

  • Resolve disputes

  • Enforce agreements

 

8. Data Security

We implement technical and organizational safeguards to protect your information.
While no system is 100% secure, we take reasonable steps to prevent unauthorized access, misuse, or disclosure.

 

9. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Opt out of marketing communications

Requests can be made by contacting us using the details below.

 

10. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices or content of those sites.

 

11. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated revision date.

 

12. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

RelayMRO
Email: support@relaymro.com
Phone:  516-715-8635

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