Overview

RelayMRO provides expedited access to critical Maintenance, Repair, and Operations (MRO) components for commercial steam and HVAC systems. Our shipping options are designed to minimize downtime, support emergency repairs, and keep buildings operating safely and in compliance.

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We ship both locally within the New York metropolitan area and nationwide across the United States.

 

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Local Same-Day Delivery (NYC Metro Area)

Service Area

Same-day courier delivery is available for:

• Manhattan

• Brooklyn

• Queens

• Bronx

• Staten Island

• Westchester County

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Delivery Speed

• Same-Day Delivery is available for eligible in-stock items ordered before the published daily cutoff time.

• Delivery times vary by zone and traffic conditions but typically range from 2–4 hours from dispatch.

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Eligibility

• Same-day delivery applies only to items marked “In Stock: NYC.”

• Orders placed outside the service area or after cutoff times will default to next available shipping options.

 

Emergency Orders

For urgent or after-hours delivery requests, customers are encouraged to contact RelayMRO directly to confirm availability and dispatch options.

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National Shipping (United States)

RelayMRO ships nationwide to contractors, facility managers, and commercial customers across the U.S.

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Shipping Methods

• Expedited shipping options are available at checkout

• Carrier selection is based on speed, reliability, and destination

• Tracking information is provided once the order ships

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Processing Time

• In-stock items typically ship within 1 business day

• Orders placed on weekends or holidays are processed the next business day

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Order Processing & Cutoff Times

• Orders are processed during normal business hours

• Same-day delivery cutoff times are clearly displayed during checkout

• Orders placed after cutoff will be processed the following business day

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Live Order Tracking

RelayMRO provides live order status updates for every shipment. Customers will receive notifications as their order progresses through:

• Order Confirmed

• Processing

• Out for Delivery / Shipped

• Delivered

This ensures full visibility from warehouse to destination.

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Shipping Costs

• Shipping and delivery fees are calculated at checkout

• Rates vary based on delivery method, destination, and order size

• Same-day courier fees reflect urgency and distance

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Inventory & Availability

RelayMRO maintains a curated inventory focused on high-failure, mission-critical components. While we strive for accuracy, inventory availability is subject to change. In the event an item becomes unavailable after purchase, our team will contact you immediately to provide alternatives or resolution.

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Delivery Issues & Exceptions

RelayMRO is not responsible for delays caused by:

• Severe weather

• Carrier disruptions

• Incomplete or incorrect delivery information

• Restricted access locations without prior notice

If an issue occurs, our team will work quickly to resolve it and minimize disruption.

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Questions or Special Requests

For emergency delivery coordination, bulk orders, or special logistics requirements, please contact RelayMRO directly.

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RelayMRO
Maintenance. Repair. Operations. Done Fast.